Question 1

Do you offer a free trial?

Accepted Answer

Yes, free accounts have a translation quota of 30 minutes per month, which is sufficient for light usage.

Question 2

Which data formats do you support for translation?

Accepted Answer

We primarily support video and audio translation, including common formats such as MP4, MOV, MP3, M4A, WAV, AAC, FLAC, ALAC, PCM, and more.

Question 3

Which languages do you support for transcription and translation?

Accepted Answer

We currently support translation in over 20 languages, including English, Chinese, Spanish, French, German, Italian, Portuguese, Russian, Arabic, Japanese, Korean, and more.

Question 4

Do you support batch translation?

Accepted Answer

Batch translation is not available for free and Starter accounts; Pro and Max users can translate up to 5 files per task.

Question 5

How accurate are your video translations?

Accepted Answer

We use top-tier AI models like Gemini, ChatGPT, Claude, and DeepSeek. Translation accuracy is extremely high and suitable for most scenarios.

Question 6

What is the maximum length of video I can translate in a single session?

Accepted Answer

You can translate videos up to 2 hours long in a single session, which covers nearly all typical scenarios. If you have additional needs, please contact us.

Question 7

What subtitle formats do you support for exports?

Accepted Answer

Currently, only SRT export is supported for best compatibility, and you can export original, translated, and bilingual subtitles.

Question 8

How long does it take to translate a video?

Accepted Answer

We use advanced speech recognition and concurrent translation technology, so even videos several hours long can be translated in just a few minutes.

Question 9

How do I cancel my subscription?

Accepted Answer

You can cancel your subscription by visiting the billing page.

Question 10

Can I change my plan?

Accepted Answer

Yes, you can change your plan at any time by visiting the billing page.

Question 11

What is your refund policy?

Accepted Answer

Yes, we offer a 30-day money-back guarantee.

Question 12

Can't find what you're looking for?

Accepted Answer

Please contact our customer support team at support@coffeetrans.app

Pricing

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Free

Starter

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